Returns & Refunds
At MeetPrinting, your satisfaction is important to us. We want every customer to feel confident when ordering custom promotional products. If something is not right with your order, we are here to help. Below you will find details about our return policy, refund process, cancellation rules, and eligibility requirements.
Returns for Blank Products
For blank, non-customized products, we accept return requests within 30 days after delivery.
To be eligible for a return, the product must be unused, undamaged, and in the same condition as received. It must also be returned in its original packaging with all included accessories and parts.
Please contact us before sending any product back. Items returned without prior approval will not be accepted.
Custom Printed or Personalized Products
Many MeetPrinting products are made to order or customized with a customer’s logo, artwork, text, name, slogan, event design, or other personalized details.
Once the artwork proof has been approved, or once production has started, custom printed or personalized products cannot be returned, exchanged, or canceled.
Before confirming your order, please carefully review the product details, quantity, logo placement, artwork, colors, spelling, and all customization requirements.
Returns, replacements, or refunds for custom products are only accepted if there is a product quality issue, printing error, shipping damage, or incorrect item caused by MeetPrinting.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If the product is defective, damaged, or does not match your order, please contact us promptly so we can review the issue and provide a suitable solution.
To help us process your request faster, please provide your order information, a description of the issue, and clear photos or videos of the product, packaging, or shipping label.
Refunds
If there is a product quality issue, printing error, damage, or incorrect item, please contact us and provide clear photos or videos. We will review the issue and offer a suitable solution based on the situation.
If a refund is approved, it will be issued to your original payment method. Credit card refunds usually take 5–8 business days, and PayPal refunds usually take 1–3 business days. Actual processing time may depend on your bank, credit card provider, or PayPal.
Contact Us
WhatsApp: +1 (825) 730-1474
Email: quote@meetprinting.com
Our Address:
Building 3, No. 123 Shiyu Road
Choujiang Subdistrict
Yiwu, Jinhua, Zhejiang 322000
China